Refund policy

 Mixed Collective Return & Exchange Policy

We want you to love your Mixed Collective gear. If the fit or style isn't quite right, we are happy to help you get it sorted! We accept returns and exchanges within "30 days of your order's delivery date**.

- The Rules:

To be eligible for a return or exchange, your items must be:

* Unworn, unwashed, and in the same condition you received them. * Free of makeup, deodorant, perfume, or pet hair * In their original packaging with all tags still attached

- Your Options:

1. **Direct Exchanges (Free):*" Need a different size? We will provide a free prepaid shipping label to send your item back, and we`'ll ship your new size for free.

2.**Store Credit (Free):** Receive your refund as a Mixed Collective digital gift card. Wel

cover the return shipping!

3. **Refund to Original Payment:** We will issue a refund to your original payment method. A flat shipping and restocking fee of **$6.95** will be deducted from your total refund amount to cover the cost of the return shipping label

- Final Sale Items (Non-Returnable):

* Any items purchased on markdown clearance (marked "Final Sale" on the product page) * For hygienic reasons: Underwear, swimwear, and bodysuits. * Gift cards.

- Damaged or Defective Items:

If your order arrives damaged or you received the wrong item, please contact us at [your-support-email@domain.com] within 5 days of delivery with photos of the issue. We`ll make it right immediately

at no cost to you!

- How to Start a Return or Exchange:

Do not mail items back without initiating a request

first. To start a return: email you placed your order with.

1. Log into your customer account on our site using the

2. Select the order and the items you wish to return.

3. Once approved, we will email you your prepaid shipping label,

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Mixed.co@aol.com.